Kathy Sobus

Technology Advisor — Customer Experience

Tech Hub

Wilmington, Delaware

Kathy is a customer-experience strategist and founder of Sobus Consulting, with a career spanning AT&T, Lucent, and Avaya and multiple patents in contact-center optimization. She helps organizations solve the alignment problems behind CX — connecting strategy, contact-center operations, and AI to lift both customer satisfaction and business results. Based in Wilmington, Delaware.